Whilst we do not anticipate that there should be any cause for return of a product or gift, here is our Return Policy to outline the relevant terms and conditions should there be such a circumstance.
Our return policy lasts 14 days from date of purchase. Returns are applicable only at the discretion of Cocoon Gift Boxes management, please contact us if you feel there is cause for return of a gift. To be eligible for a return, the individual items must be unopened, in the same condition that they were received, and they must be returned in the original gift packaging (box, ribbon and packing).
Refunds (if applicable)
Once your return is received and inspected, we will send an email to notify you that we have received your returned item/s and confirm if a refund has been approved. Your refund will then be processed and a credit will be applied to your original method of payment, within a timeframe determined by your financial institution. If there is reason to reject the refund, we will be in contact to determine an alternative solution.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
Items are replaced only at the discretion of Cocoon Gift Boxes management. If you find there is cause for an item to be replaced please contact us. If approved, replacement items will be delivered at no charge.
To return your gift or product, post to:
Cocoon Gift Boxes, 15 Water View, Bouvard. 6211 W.A.
Unless otherwise approved, you are responsible for the return delivery costs and for ensuring that we receive the returned gift, therefore delivery services with tracking are recommended. Delivery costs are non-refundable and we are not liable for any damage caused in transit to returned products.
We are not liable for any issues associated with third party providers, you are bound by their terms of service. With respect to our use of courier and postal services, there may be rare instances where due to unforeseen circumstances a gift is not delivered on time, is lost, or it arrives damaged from transit. In these instances whilst it remains that we are not liable, we will endeavour to address the concern satisfactorily. Be assured that we take great care in ensuring our gifts are packaged safely and securely.